Privacy Policy

We value your privacy and are committed to protecting your personal information. Learn how we collect, use, and safeguard your data.

Last updated: January 15, 2024
Effective: January 15, 2024

Data Protection

We use industry-standard encryption and security measures to protect your information

Your Control

You have full control over your data with options to access, correct, or delete

Transparency

We're transparent about what data we collect and how we use it

1. Privacy Overview

At Geezer Guide, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to:

Protecting your personal information
Being transparent about our data practices
Giving you control over your data
Complying with applicable privacy laws

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our service:

Personal Information:

Name, email address, phone number
Demographic information (age, location)
Account credentials and preferences
Payment information (processed by secure third parties)

Usage Information:

Pages visited and time spent on our site
Search queries and filters used
Devices and browsers used
IP address and location data

Facility Information (for facility owners):

Business information and credentials
Facility photos and descriptions
Pricing and availability data
Staff and certification information

We collect this information when you voluntarily provide it, through automated technologies, and from third-party sources where legally permitted.

3. How We Use Your Information

We use the information we collect to:

Provide Our Services:

Facilitate searches and comparisons
Connect families with facilities
Process reviews and ratings
Enable communication between users

Improve Our Platform:

Analyze usage patterns and preferences
Develop new features and services
Personalize user experience
Conduct research and analytics

Communication:

Send service-related notifications
Respond to inquiries and support requests
Provide marketing communications (with consent)
Send security alerts and updates

Legal and Safety:

Comply with legal obligations
Protect against fraud and abuse
Enforce our terms of service
Ensure platform safety and security
4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Facility Partners:

Contact information when you express interest in a facility
Reviews and ratings (with your permission)
Inquiry details for tour scheduling

Service Providers:

Payment processors for subscription services
Email and communication services
Analytics and advertising partners
Technical infrastructure providers

Legal Requirements:

To comply with legal processes
To protect our rights and property
To ensure user safety and security
In connection with business transfers

We do not sell personal information to third parties for their marketing purposes. All sharing is conducted with appropriate safeguards and contractual protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

Encryption of data in transit and at rest
Secure server infrastructure
Regular security assessments
Access controls and authentication

Organizational Measures:

Employee training on data protection
Strict access controls and permissions
Regular security policy updates
Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

6. Data Retention

We retain your information for different periods depending on the type of data and purpose:

Account Information:

Retained while your account is active
Deleted within 30 days of account closure
Some information may be retained for legal compliance

Usage Data:

Typically retained for 24 months
Aggregated data may be retained longer
Personal identifiers are removed from historical data

Communication Records:

Customer service communications: 3 years
Marketing communications: Until unsubscribed
Legal notices: As required by law

You can request deletion of your data at any time, subject to legal and contractual obligations.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability:

Request a copy of your personal data
Receive data in a portable format
Understand how your data is processed

Correction and Deletion:

Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable

Control and Objection:

Opt out of marketing communications
Object to certain data processing
Restrict processing in specific circumstances

To exercise these rights, contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies:

Required for basic site functionality
Remember your preferences and settings
Maintain your session while browsing

Analytics Cookies:

Track site usage and performance
Help us understand user behavior
Improve our services and features

Marketing Cookies:

Personalize advertisements
Measure advertising effectiveness
Provide relevant content recommendations

You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality. Our cookie banner provides options to manage your preferences.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without parental consent, we will:

Delete the information immediately
Terminate any associated account
Notify the parents if contact information is available

Parents who believe their child has provided information to us should contact us immediately at privacy@geezerguide.com.

10. International Data Transfers

Our services may involve transferring your information to countries outside your residence:

Data Transfer Safeguards:

Standard contractual clauses
Adequacy decisions where available
Your explicit consent when required
Necessary for contract performance

If you are in the European Economic Area (EEA), we ensure that transfers outside the EEA have appropriate safeguards in place to protect your personal information according to GDPR standards.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

Categories of personal information collected
Purposes for collection and use
Categories of third parties we share with
Specific pieces of information we have about you

Right to Delete:

Request deletion of personal information
Exceptions for legal compliance and security

Right to Opt-Out:

Opt out of the sale of personal information
We do not sell personal information

Right to Non-Discrimination:

Equal service regardless of privacy choices
No penalties for exercising privacy rights

To exercise these rights, contact us at privacy@geezerguide.com or call (555) 123-PRIVACY.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

Notification of Changes:

Email notification for material changes
Website banner for 30 days after updates
Updated "Last Modified" date at the top

Your Choices:

Review changes when notified
Contact us with questions or concerns
Discontinue use if you disagree with changes

Continued use of our service after policy updates constitutes acceptance of the revised terms.

13. Contact Information

For privacy-related questions, concerns, or requests, please contact us:

Privacy Officer

Email: privacy@geezerguide.com

Phone: (555) 123-PRIVACY

Address: 123 Business Center Dr, Springfield, IL 62701

General Support:

Email: support@geezerguide.com

Help Center: /help

We will respond to privacy requests within 30 days (or as required by applicable law) and provide assistance in multiple languages where possible.

Exercise Your Privacy Rights

You have the right to control your personal information. Here's how you can exercise your rights:

Access Your Data

Request a copy of your information

Correct Information

Update inaccurate data

Delete Your Data

Request data removal

Manage Communications

Control email preferences

Questions about our privacy practices?